Warranty Policy

At By Charley, we stand behind the quality of our sunglasses. We offer a 90-day limited warranty from the date of purchase, covering any defects in materials or workmanship under normal use.

What’s Covered:

• Manufacturing defects in frames, hinges, or lenses

• Faults in materials (e.g. peeling coating, lens distortion caused by a defect)

• Issues due to poor workmanship

To qualify for a warranty claim, you must provide a valid proof of purchase (receipt or order confirmation).

What’s Not Covered:

This warranty does not cover:

• General wear and tear from everyday use

• Scratches on lenses caused by cleaning, dropping, or abrasion

• Accidental damage, misuse, or abuse

• Loss or theft

• Modifications or repairs not performed by By Charley

How to Submit a Claim:

To make a warranty claim, please contact us at hello.bycharley@gmail.com with the following:

• Your full name and contact details

• Order number or receipt

• Description of the issue

• Clear photos showing the defect

We’ll review your claim within 3–5 business days and guide you through the next steps. If your product qualifies under our warranty, we’ll offer a replacement of the same or similar model (subject to availability).