Shipping
How much does shipping cost?
Australia: $8 flat rate, or free for orders over $79 AUD
New Zealand: $10 flat rate, or free for orders over $169 NZD
United States: $10 flat rate, or free for orders over $120 USD
Other international destinations: starting from $18 AUD
(with tracking included)
Do you offer free shipping?
Yes! Free shipping applies for orders over $79 AUD (Australia), $169 NZD (New Zealand), and $120 USD (USA).
When will my order be shipped?
All orders are dispatched within 1–3 business days. You’ll receive a tracking email once your order is on its way.
How long does delivery take?
Delivery times vary by location — within Australia usually 2–6 business days, and 5–20 business days for international orders.
Warranty & Returns
Do you offer a warranty?
Yes, we offer a 90-day warranty for any manufacturing or material defects.
Just email hello.bycharley@gmail with your order details and photos of the issue.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How will my sunglasses be packaged?
Each pair comes in a vegan leather case with a microfiber cleaning cloth — stylish, protective, and eco-friendly.
Can I return or exchange my sunglasses?
We do not accept returns or exchanges for change of mind.
However, if your sunglasses arrive damaged or faulty, please contact us within 7 days of receiving your order, and our team will be happy to assist with a replacement or repair.
Product & Quality
Are your sunglasses UV protected?
Yes! All By Charley sunglasses offer UV400 protection to block 100% of harmful UVA and UVB rays.
Are your lenses polarised?
Absolutely. Most of our sunglasses feature premium TAC polarised lenses that reduce glare and enhance visual clarity. However, please refer to each product description for details — a few styles are non-polarised, but all By Charley sunglasses provide full UV400 protection to keep your eyes safe under the sun.
What materials are used in your frames?
Our frames are crafted from acetate, stainless steel, or eco-friendly polycarbonate, depending on the style — all chosen for comfort and durability.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you design your sunglasses in Australia?
Yes — By Charley is Australian-designed, inspired by the effortless coastal lifestyle and bold individuality.