Return & Exchange

At By Charley, every pair of sunglasses is carefully inspected before it reaches you.
We hope you love your purchase — however, please note that we do not accept returns or exchanges for change of mind, wrong fit, or personal preference.

Returns or exchanges are only accepted if the item is faulty or damaged upon arrival.
If you believe your product has a defect, please contact our customer care team at hello.bycharley@gmail.com within 3 days of receiving your order, including your order number and clear photos of the issue.

Once your claim is reviewed and approved, we will arrange a replacement or refund as quickly as possible.

Thank you for understanding — this policy helps us maintain fair pricing and reduce unnecessary shipping waste.